By making a reservation or riding with the Boston Express Cab, you accept these terms. They are rules that help us keep your ride safe, fair, and comfortable.
Before you make your travel plans, we recommend you read them.
Service Overview
We provide transportation services to and from Logan International Airport, Cape Cod, Boston, nearby towns, and parts of Southern New Hampshire.
Booking & Confirmation
You can book by:
- Website
- Phone
Your ride is not booked until you receive a confirmation email or text. If the information is incorrect, unsafe, or against our policy, we have the right to cancel the bookings.
Payment & Fares
We provide fixed pricing based on time, distance, and extra requirements.
We accept:
- Cash (pay cash and get 10% off)
- Visa, MasterCard, AmEx, and Discover cards
- PayPal (for online prepayment)
- Apple Pay / Google Pay (if the driver accepts it)
A deposit of $1 is required at booking. The rest is paid after your trip.
Clean Vehicles & Passenger Rules
Our cars are disinfected after each ride.
Passengers must:
- Not smoke or use drugs
- Stay respectful and calm
- Pay for any extra cleaning or damage as a result
If these rules are violated, drivers have the right to discontinue the ride.
Cancellation & Refunds
- Cancel up to 4 hours before your trip and get a full refund.
- Cancel with 4 hours or miss the ride = no refund.
- Refunds are returned to the original payment method in 3-5 business days.
Changes to Booking
You can modify your pickup time or location up to 4 hours before your ride. Come at the last minute, and last-minute changes are probably not going to be doable, and would likely cost extra.
Wait Time & Extra Charges
- You have 10 free minutes to meet your driver.
- After that, we charge $2 per minute for waiting time.
Other possible charges:
- Tolls or parking fees
- Late-night or holiday trips
- Child seat or minivan request
- Extra bags or heavy luggage
These are fees paid straight to the driver, preferably in cash.
Where We Serve
We cover Boston, Cape Cod, the surrounding suburbs, and part of Southern New Hampshire. Rides that begin or end outside that zone may incur an additional fee. For information, see our Service Area page.
Delays & Responsibility
We are not responsible for delays due to:
- Traffic
- Bad weather
- Flight issues
- Vehicle breakdowns
We only take responsibility for serious service issues caused by our own mistakes.
Updates to These Terms
We may update these terms. The latest version will be posted here. Using our service means you agree to the recent terms and conditions of Boston Express Cab.
Need Help?
Phone: +1617-230-6362
Email: cab@bostonexpresscab.com
You accept these Terms & Conditions when you book through Boston Express Cab.